Shipping rates

At Hem, we are all about transparency. We don’t believe in the industry standards
that subsidize shipping in the product price. 

Instead, we evaluate a shipping rate depending on the size and the complexity of your basket.

The cost for shipping is calculated and displayed on the checkout page before you
complete your order. Please note that applicable shipping rates apply depending on
your shipping address and size of your basket.
 
Please find more information below.


 
Country 

 
Small Parcel

 
Normal Parcel

 
Freight Items

(% of item list price)


Poland
Czech Republic
Germany
Lithuania
Estonia
Hungary
Latvia


8€


12€


15%


Belgium

Netherlands
Luxembourg

 
8€


12€

 
17%


Denmark
Austria
France
Spain
United Kingdom


10€


15€


17%


Sweden

Italy
Ireland


10€


15€

 
18%

Finland
Norway*
15€
25€
18%


Slovenia
Romania
Portugal
Greece
Switzerland*


15€


25€

20% 


* The shipping costs to Switzerland and Norway cover the transport and the charges for the import customs procedures. These will be at a rate of additional +40€ for Norway and an additional +140€ for Switzerland. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.

Standard Delivery Services

Small Parcels and Normal Parcels

Hem most commonly uses DPD as the standard delivery service for parcel shipments. DPD will attempt to deliver the parcel to the provided address. If delivery fails the first time DPD will (depending on country) reattempt the delivery or make the parcel available for pickup at the local Post Office.

Freight

Hem most commonly uses DB Schenker as the Freight forwarder. The service includes a standard curbside delivery.

Our delivery partner will contact you before the delivery to propose a delivery date and time frame with an option to reschedule this if the time is inconvenient. If you happen to not be at home at the agreed time of delivery, your item might be returned to the warehouse. In that case, you need to contact us to arrange a re-delivery. An extra delivery cost at the rate originally paid will occur. 

Return policy 

 

We want you to be 100% satisfied with your purchase from Hem. Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at info@hem.com

 

If you are not happy with your item, you may return your non-damaged and unused Hem purchase within 14 days. Due to the high quality of the materials and fabrics used in Hem products, the customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at info@hem.com